Privacy Policy

All Things New Coaching ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.allthingsnewcoaching.com , including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect personal information from you when you visit our Site, including:

· Personal Information: Name, email address, phone number, and other contact information.

· Payment Information: If you purchase services from us, we may collect payment information.

· Usage Data: Information about your use of the Site, such as your IP address, browser type, pages visited, and referring pages.

2. How We Use Your Information

We may use the information we collect in the following ways:

· To provide, operate, and maintain our website and services.

· To improve, personalise, and expand our website.

· To understand and analyse how you use our website and services.

· To communicate with you, including for customer service, to provide updates and other information relating to the website, and for marketing and promotional purposes.

3. Disclosure of Your Information

We do not sell your data. We may disclose your information to:

· Third-party service providers (e.g., payment processors like Stripe, CRM tools, or booking software) who assist in our business operations.

· Legal Authorities to comply with legal obligations.

· Overseas Recipients: Some of our software providers may store data on servers located outside of Australia (e.g., in the USA). By using our services, you consent to this transfer.

4. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or disclosure. This includes using encrypted storage, multi-factor authentication (MFA), and secure payment gateways. While we strive to protect your data, no method of transmission over the internet is 100% secure. ​

5. Your Choices Regarding Your Information

You may opt-out of receiving promotional emails from us by following the instructions in those emails. Even if you opt-out, we may still send you non-promotional emails, such as emails about your booking, purchases, etc.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

A. Types of Cookies We Use

· Essential Cookies: Necessary for the website to function, such as allowing you to log in to a client portal or book a session.

· Performance & Analytics Cookies: We use tools like Google Analytics to understand how visitors interact with our site. This data is aggregated and does not identify you personally.

· Marketing Cookies: We may use tracking pixels (such as the Meta Pixel) to measure the effectiveness of our advertising and to show you relevant content based on your interests.

B. Your Choices

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website (such as the online booking calendar).

C. Third-Party Tools

Our website may include integrated tools from third parties (e.g. Stripe for payments, or YouTube for video content). These providers may set their own cookies to track your interaction with their services.

7. Retention and Destruction

We retain your coaching records for as long as necessary to provide our services and meet legal requirements. When no longer required, your information will be securely destroyed or de-identified.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.​

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: allthingsnew.coachingandhealing@gmail.com